We respect your privacy!

Stephen Joseph Gifts / Karma Gifts will not sell your personal information to any third party.

Any and all information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned unless required by law. Stephen Joseph Gifts / Karma Gifts uses the information we collect for our own marketing purposes. We send occasional e-mail updates with information about new products & promotions.

TERMS AND CONDITIONS

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Prices

All prices listed on this website are listed in U.S. dollars. Prices may change at any time without notice. You must maintain our regular retail price: (wholesale price x 100% markup) as published in our most current catalog.

 

Domestic Accounts

A Stephen Joseph Gifts / Karma Gifts application must be completed for all accounts requesting terms. If credit is approved, terms are net 30 days from date of invoice. No discount is offered for early payment.

All new accounts are required to have:

- credit application

- the billing address of the company

- an email address for invoices

- contact information for the Chief Financial Officer

- contact information for Accounts Payable

- a resale certificate

 

International Accounts

Stephen Joseph Gifts / Karma Gifts does not offer terms on International orders. International orders are defined as shipments outside the 50 U.S. states.

Process to Grant Terms

Stephen Joseph Gifts / Karma Gifts utilizes Dun & Bradstreet to obtain credit scores for Companies applying for terms. Dun & Bradstreet provides access to business credit information on credit-active businesses in the United States securely. Credit scores below 20% (out of 100%) are not granted terms.

 

Minimum Order Requirements and Product Requirements

The minimum opening order requirement for new accounts is $350 net (wholesale cost of goods ordered). The minimum reorder requirement is $250 net (wholesale cost of goods ordered).

All products must be ordered in minimum quantities, where listed. All orders will be rounded to the nearest minimum quantity. Please account for this when placing your order, otherwise there may be a delay in processing your order.

Any Stephen Joseph, Inc. products a retailer advertises or lists on a website must be held in the retailer’s inventory. This applies to in store as well. Pre-selling is not allowed, as we cannot guarantee the availability of any item(s). 

 

 

Payment Terms

Stephen Joseph Gifts accepts checks and credit cards, including Visa, MasterCard, and American Express as payment for goods. Full payment will be taken out at time of purchase.

Opening orders are required to be paid via credit card or check prior to shipping goods. Terms are granted after initial order is paid in full if all required credit information is obtained. Please note that payments toward a term balance made by credit card will incur a 3% service charge. Term payments made by check or wire transfer will not incur a fee. The first order for all new accounts must be paid in full otherwise no other orders will be released for shipment.

Please send check payments to: 

Stephen Joseph Gifts

4302 Ironton Ave.

Lubbock, TX 79407

 

Shipping Terms

All shipped orders are F.O.B. our Distribution Center in Lubbock, TX, USA.

 

Freight Policy

Freight charges are added to the invoice, unless otherwise agreed in advance. Product is shipped using a carrier of our choice unless otherwise agreed in advance.
 
Floor display fixtures & furniture items are excluded from freight specials.

 

Backorders

Backorders shipping within 3 months of the original order date will ship as the majority of backordered product becomes available. Freight charges on backorders will mirror the original order freight method. Backorders below $100.00 or older than 90 days are automatically canceled unless customer specifies otherwise.

 

Returns

All returns will incur a 15% restocking fee, unless repackaging and retagging is required, that fee will be 25%. Items must be unused and in original condition with tags and labels attached.

If you are returning items for exchange or refund, please note that all shipping charges will be the responsibility of the customer (this is you). All shipping charges are non-refundable, unless the return / exchange is due to an error by Stephen Joseph Gifts / Karma Gifts.

To return an item(s) for refund or exchange, please click here to download the Product Return or Exchange form. This form must be completed & included in the box with the returned merchandise. We tried to make it as easy as possible, but feel free to call us with any questions, concerns, suggestions or general encouragement.

If you received a damaged item, please contact us immediately at help@stephenjosephinc.com or call our dedicated customer service team at 1-800-725-4807 (M-F, 8am-5pm CST). This includes defective merchandise or items damaged during shipping.

To create a fair market for all those selling Stephen Joseph, Inc. products, both on and offline, we require all retailers to sign and adhere to the following requirements in our Retailer Agreement. Stephen Joseph, Inc. brands and products include Stephen Joseph Gifts, Karma Gifts, and Julie + Joe.

Section One: General Retail Requirements (applies to all retailers)

• There is a minimum initial order of $350 and a minimum of $250 for reorders.

• All Stephen Joseph, Inc. products listed on a retailer’s site or online store must be clearly marked under the corresponding Stephen Joseph, Inc. brand name. The Stephen Joseph, Inc. brands (name, image, or logo) must be used only in conjunction with Stephen Joseph, Inc. product.

• All images that will be used (online or print) must be downloaded from www.sjfiles.com for each brand. All custom images, photographs, and artwork must be provided to and approved by Stephen Joseph, Inc. prior to being published. Additionally, you agree to give all intellectual property rights to Stephen Joseph, Inc. on all custom images, photographs, or artwork associated with Stephen Joseph, Inc. products.

• Stephen Joseph, Inc. prohibits the use of price monitoring software in relation to any of our products. All products must be listed in USD, and no product may be listed in an auction format or have a minimum reserve value. All products must be listed at or above minimum advertised pricing (MAP)which is set at double the standard wholesale value on all products. Products may only be listed below MAP after the product has been discontinued and no longer available in the current Stephen Joseph, Inc. catalogs. All discounts or mark-downs on current catalog items must be approved by Stephen Joseph, Inc. before being published.

• Any Stephen Joseph, Inc. products a retailer advertises or lists on a website as “available” must beheld in the retailer’s inventory.

Section Two: Retailer Website-Only Requirements (sites your own/operate)

• Retailers that are approved as a “Online Retailer Only” for Stephen Joseph, Inc. products may not list product on ANY third-party site.

• All Stephen Joseph, Inc. products sold on a retailer’s website/storefront must have an index page(s)where all Stephen Joseph, Inc. products are listed together. A link to the main index page must be provided within thirty (30) days of initial product listing on a retailers site.

Section Three: Third Party Website Retail Requirements (program is closed)

• Stephen Joseph, Inc. is no longer creating new third-party seller (3P) accounts. We will evaluate and consider top performing online retailers. If you would like to be placed in consideration for this program, please contact our eCommerce Manager with your request.

• Retailers given approval to sell Stephen Joseph, Inc. product on third party websites may sell on any site they own/operate as well as approved third party sites. If retailers elect to sell on a site they own/operate they must adhere to section two, point two.

 

I and my company agree to these requirements, and understand Stephen Joseph, Inc. reserves the right to terminate (without notice) any account in violation of this agreement. I understand that violation of this agreement, will also result in Stephen Joseph, Inc. not accepting returns on previously purchased products for any reason. If my account is terminated, I understand any items I have sold and that are returned, for any reason, should be replaced from my remaining inventory or a refund issued to the customer. I understand that if my account is suspended or terminated all active orders (if any) will not be fulfilled.