Local Pick-Up - Retail customers who have marked orders for local pick-up will be contacted via email and phone. All orders marked for local pick-up must be picked up within 14 days. If you wish to contact us concerning the status of an order, please call us at (806) 791 - 2877.

Retail Domestic Shipping Options
We offer two shipping options for the 50 U.S. States, District of Columbia, and Puerto Rico, shown below:

• Standard Ground: 5-8 business days. Retail orders submitted Monday through Thursday before 1pm CST will ship the same day. 
• Retail orders in the contiguous US, less than $50.00 are shipped at a flat rate of $5.00.
• Retail orders over $50.00 ship standard ground free. Orders outside of contiguous US may be subject to additional shipping fees.

• Express 1 to 2 Day Delivery: Orders submitted Monday through Thursday before 1pm CST will ship the same day. Orders submitted Monday through Thursday after 1pm CST will ship the following day. 

Express Shipping rates by order value:

$1 - $40	$18
$40.01 - $65	$22
$65.01 +	$28

Please note, the transit times are estimates and may be longer than shown here. Days in transit does not include weekends or holidays.

Shipping Confirmation Emails and Tracking Your Order
We will send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment.

Additional questions about your order can be answered by calling (800) 725-4807 Toll-free.

Customer is responsible for return shipment fees.

We provide a 30 day manufacturer's warranty, which covers any damage or defect to the item due to manufacturing issues within the first 30 days after purchase. Items purchased that fall outside the 30 day manufacturer’s warranty window are not covered by the manufacturer’s warranty. *

• Items purchased though a third-party seller (a seller other than StephenJosephGifts.com or www.KarmaGifts.com ) must be returned to the original seller from which the item was purchased for replacement or refund. 

• Only one return allowed per address per order within a 30-day period. Please contact us with any questions about the above policies. 

• When ordering sized items please contact us about any questions you may have about sizing. We need your help to minimize unnecessary returns by purchasing multiple sizes then returning the ones that do not fit.
• Personalized, closeout, and sale item purchases are final and do not qualify for refunds and/or exchanges.

Please note: Any foreign (outside the USA) orders placed directly with StephenJosephGifts.com or www.KarmaGifts.com must pay shipping, handling, and any import or export-related expenses for both directions of the shipment. 

 * When a recall or known manufacturing defect is issued, we will replace or repair the items up to 1 year after purchase date regardless if the item was purchase through a third-party seller or directly through StephenJosephGifts.com or or www.KarmaGifts.com.

Please contact us to further discuss these issues.

 

If you received a damaged item, please contact us immediately at claims@stephenjosepinc.com or call our customer service team at 1-806-791-2877 (M-F, 8am-5pm CST). This includes defective merchandise, or items damaged during shipping.

USE OF THE KARMA GIFTS SITE OR ANY OF THE STEPHEN JOSEPH MATERIALS CONSTITUTES A KNOWING ACCEPTANCE AND ACKNOWLEDGEMENT OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THIS SITE.

We may modify the Terms from time to time without notice to you, and any changes will be effective when posted. You are encouraged to review the current version of the Terms of Use upon each use of the Stephen Joseph Materials. Continued use of the Stephen Joseph Site or Stephen Joseph Materials after changes to these Terms will be deemed acceptance.

AFTER READING THIS PAGE AND/OR THESE TERMS, IF FOR ANY REASON YOU DO NOT AGREE WITH OR CANNOT ABIDE BY THIS AGREEMENT OR ANY CHANGES TO THESE TERMS, PLEASE EXIT THIS SITE IMMEDIATELY. OTHERWISE, BY ACCESSING OR USING THIS SITE, YOU AGREE TO THESE TERMS AND PRIVACY POLICY.

 

About Our Site

Stephen Joseph is a global brand dedicated to creating fun and unique gifts while delivering service to our customers which exceed their expectations! The Stephen Joseph Site provides information about Stephen Joseph and its products, and allows consumers to purchase Stephen Joseph products directly through Stephen Joseph.

 

Privacy Policy

Stephen Joseph is committed to safeguarding your privacy online. Please review our Privacy Policy, which is incorporated into and made a part of this Agreement.

 

Your Account

To use portions of the Karma Gifts Site, you may be asked to create a Karma online user account. All Users will be given separate login identifications. Any personal information you provide during the account creation process is governed by the Stephen Joseph Privacy Policy. You are solely responsible for your account and for maintaining the confidentiality and security of your account, and you are solely responsible for all changes and updates submitted through your account as well as all other activities that occur under your account. You agree to notify Stephen Joseph immediately of any unauthorized use of your account by contacting us directly at 800-725-480. Stephen Joseph reserves the right to suspend access to or to close your account or any login in violation of these Terms or otherwise at Stephen Joseph’s sole discretion.

In creating an account and/or posting any content to the Karma Gifts Site, you represent and warrant to Stephen Joseph that all information provided is true, accurate and correct. You may not impersonate someone else, create or use an account for anyone other than yourself, misrepresent your age or occupation, provide an email address, address or billing information other than your own, or create multiple accounts except as otherwise authorized by Stephen Joseph.

 

Age Limits

This Site is not intended to be used by individuals 13 and younger. If you are not at least 13 years old, please do not set up a Karma online account.

 

General Restrictions on Use & Termination

You may only use the Karma Gifts Site and Stephen Joseph Materials for your personal and non-commercial use. Except as expressly authorized by this Agreement, you may not use, reproduce, distribute, modify, transmit or publicly display any portion of the Stephen Joseph Materials or the Karma Gifts Site, and you may not create derivative works based on any portion of the Stephen Joseph Materials or Karma Gifts Site without the express written consent of Stephen Joseph. Without limiting the generality of these Terms, you specifically agree not to use the Stephen Joseph Materials in connection with any of the following, each as determined in the sole discretion of Stephen Joseph:

 

Any illegal or unauthorized use;

• Impersonation of any person or entity or falsely stating or misrepresenting your affiliation with another person or entity;
• Defaming, abusing, “stalking”, harassing, or threatening any other person;
• Harming minors in any way;
• Posting, storing, or otherwise using the Stephen Joseph Materials in connection with any content that is obscene, illegal, or sexually explicit;
• Infringing any patent, trademark, trade secret, service mark, copyright, privacy right, publicity right, or any other right of another person or entity;
• Distributing unsolicited or unauthorized advertising, surveys, contests, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or other such messages for any purpose;
• Restricting or inhibiting any other user from accessing or using the Karma Gifts Site, including, but not limited to, by means of "hacking" or defacing any portion of the Stephen Joseph Site;
• Distributing computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
• Interfering with, disrupting, or destroying the functionality or use of any features or portions of the Karma Gifts Site;
• Interfering with, disrupting, or destroying the servers or networks connected to the Stephen Joseph Materials, or disobeying any rules or regulations applicable to such Materials, servers or networks, or taking any action that imposes or may impose (in the sole discretion of Stephen Joseph) an unreasonable or disproportionately large load on Stephen Joseph’s servers or infrastructure;
• “Hacking” or accessing without permission Stephen Joseph’s proprietary or confidential records or those of any other third party or the account of any third party without permission;
• Using any robot, “bot” spider, scraper, web crawler, data mining process, technique, or means, or implementing any other automatic or manual processes to access, copy, compile, or decompile any portion of the Stephen Joseph Materials;
• Violating any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information for your employer in breach of any employment, consulting, or non-disclosure agreement);
• Decompiling, reverse engineering, disassembling or otherwise attempting to derive source code from Stephen Joseph or the Karma Gifts Site;
• Removing, circumventing, disabling, damaging or otherwise interfering with security-related features, or features that enforce limitations on use of the Stephen Joseph Site or Stephen Joseph Materials;
• Removing any copyright, trademark, or other proprietary rights notices contained in or displayed on any portion of the Karma Gifts Site;
• Modifying, copying, publishing, licensing, renting, leasing, lending, transferring or otherwise commercializing any rights to the content posted on the Karma Gifts Site or any other Stephen Joseph Materials or any portions thereof; and/or
• Violating any other term or condition governing your use of the Karma Gifts Site or any applicable federal, state, or local law or regulation.

If you fail to comply with these Terms, Stephen Joseph may at any time in its sole discretion and without prior notice to you (i) move, edit, delete, or destroy any materials that you provide or deliver; (ii) access, preserve, or disclose in accordance with the Stephen Joseph Privacy Policy any materials that you provide or deliver including information that may be collected from you or from your web browser or mobile device; (iii) suspend or terminate your access to and use of the Karma Gifts Site or Stephen Joseph Materials or any portion thereof; (iv) deny your access to and use of the Karma Gifts Site or related Stephen Joseph Materials, in whole or in part, and/or revoke any or all of your other rights granted under this Agreement. or (v) take any other action available at law or equity. Any termination of this Agreement shall not affect the respective rights and obligations of the parties arising before the date of termination.

 

Email Communications

By registering with Karma Gifts or purchasing a product from the Karma Gifts Site, you may receive periodic emails from Karma Gifts. These emails include, but are not limited to, notifications about your account or your use of the Karma Gifts Site, purchases or orders for Karma Gifts products, confirmations, newsletters, special offers, or other messages. We may also use your email address to respond to your customer service inquiries. If you would rather not receive email from Karma Gifts, please send an email to help@stephenjosephinc.com and you will be unsubscribed from receiving further mailings. Please allow 7-10 business days for completion.

 

Links to Other Web sites and Services

This Site may contain links to Web sites other than our own. Stephen Joseph and the Karma Gifts Site do not assume any responsibility for those sites and provides those links solely for the convenience of our visitors. Stephen Joseph and the Karma Gifts Site do not control the content of these sites and takes no responsibility for their content, nor should it be implied that Stephen Joseph and the Karma Gifts Site endorses or otherwise recommends such sites or the products or services offered.

 

Indemnification

You agree to indemnify, defend, and hold harmless Stephen Joseph, its subsidiaries and affiliates, agents, officers, directors, attorneys, or other employees, and permitted assigns, from any claim or demand, including reasonable attorneys’ fees, made by anyone due to or arising from your use of the Stephen Joseph Materials; your connection to or use of the Karma Gifts Site; your violation of these Terms of Use, Privacy Policy; or your violation of any rights of another.

 

Governing Law

This Agreement is made under and shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any conflicts of laws or other principles that provide for the application of the law of another jurisdiction.

 

Conditions

In order to establish and maintain an account with Karma Gifts, the following conditions must be met at all times:

Any individual and/or business must own and/or operate a commercially zoned, retail store front or have an established online business that has been pre-approved by Stephen Joseph Inc. Online retailers must submit their web site to the company for approval prior to offering any SJ items for online sales. Once approved you must not advertise our products to any individual or entity for a price less than keystone (100% markup) of our regular wholesale price published in our most current catalog. The retailer must not reproduce any of our designs and/or images without previous written consent. All designs and/or images on stephenjosephinc.com are the sole property of SJ and must be stated as such on any website and/or publication you may use. All designs and/or images are to be used in a positive manner consistent with high standards. To obtain a jpeg of images please contact customer service. Any retailers that do not follow these policies will be immediately placed on hold, and no further orders will be released until the retailer is in full compliance.

Initial orders should be paid by credit card* (we accept MC or Visa). These terms will remain in effect until credit references and banking information are submitted and approved for N30 Terms. Please allow 2-4 weeks for all credit approvals. Accounts over 30 days will be charged 1.5% interest per month on the past due amount plus a collection fee. Refused shipments are subject to all freight charges, MC/Visa charges and a $10 handling fee. All returned checks are subject to a $40.00 service charge and the account will automatically be changed to MC/ Visa. A $10.00 service charge will be applied to all below minimum orders.

*If paying with Visa or MC, please have CC#, expiration date and Security Code available when placing orders. Orders will not be processed until we receive complete payment information.

 

Transactions

We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. We reserve the right, at our sole discretion, to limit the quantity of items purchased and/or to prohibit sales to dealers. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price.

 

Return / Claim Policy

For Retail Orders:

We provide a 30 day manufacturer's warranty which covers any damage or defect to the item due to manufacturing issues within the first 30 days after purchase. Items purchased that fall outside the 30 day manufacturer’s warranty window are not covered by the manufacturer’s warranty. 

 1. Items purchased though a third-party seller (a seller other than StephenJosephGifts.com) must be returned to the original seller which the item was purchased for replacement or refund. 

 2. Items purchased directly from StephenJosephGifts.com will be repaired, replaced, or refunded (at our option) at no charge. For most USA orders there are no shipping charges for the shipment of the repaired or replaced product to the customer on items inside our 30 day warranty when ground shipping is selected, however in some circumstances shipping charges may apply. Please contact us first to verify the warranty is still applicable and for authorization. We will not accept returns that have not been authorized by us.

 Please note: foreign orders are typically purchased through a third-party seller and require return/replacement/refund from the original seller. Any foreign (outside the USA) orders placed directly with StephenJosephGifts.com must pay shipping, handling, and any import or export related expenses for both directions of the shipment. 

 *When a recall or known manufacturing defect is issued– we will replace or repair the items up to 1 year after purchase date regardless if the item was purchase through a third-party seller or directly through StephenJosephGifts.com. Please contact us to discuss these issues.

For Wholesale Orders:

Shortages must be reported within 10 days, and defective merchandise claims must be made within 30 days of receipt of goods. Return authorization must be issued by Stephen Joseph customer service before returning any item. Stephen Joseph reserves the right to return and repair defective merchandise, if applicable.

 Only verified defective merchandise or merchandise not in agreement with the purchase order will be credited. Return of stock items that are not the fault of Stephen Joseph will incur a 15% restocking fee. A credit memo will be issued on all returns. No cash refunds will be issued. All returned merchandise without defects must be in the product’s original packaging and be free of all pricing stickers, SKU’s, hanging tags, etc. not belonging to Stephen Joseph. All claims need to be made by phone or by completing our online claim form.

 

Shipping and Backorders

Orders will be shipped as complete as possible. All backorders will be shipped as soon as possible unless a backorder cancellation date is given by the customer. Any backorders below $50.00 or over 60 days old are automatically cancelled unless otherwise requested by the customer. All backorders will be shipped using the original form of payment and will be subject to freight charges. Stephen Joseph ships by UPS or Fed Ex unless otherwise instructed. UPS and Fed Ex shipments will be prepaid and billed on the invoice. All customers shipping on their own shippers’ account are subject to a $2.50 per box charge. F.O.B. Lubbock, Texas. Shipment of items is usually within one week from receipt of order in our office throughout the majority of the year on accounts with established credit or orders paid by CC. All incorrect addresses given will be subject to additional freight charges. Please allow additional time for order processing during Back to School season.

 

Online Ordering Process

We invite all retailers in the Continental U.S. to order online at www.stephenjosephgifts.com. Use your customer number as your login and your telephone number (area code with no dashes or spaces) as your password. Please call customer service at 800-725-4807 with any questions or further instruction.

 

Assortments and Packages

If an item in a display package or assortment is not available, we will substitute that particular item with one comparable by design so as not to hold up the order.

 

Copyright

All designs are copyrighted by Stephen Joseph Inc.

 

This Privacy Policy applies to the Karma Gifts website (the “Site”), which is owned and operated by Stephen Joseph, Inc. (“Stephen Joseph” or “we”), and forms part of the Terms and Conditions of Use that govern your use of the Site.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SITE. By using our Site, you acknowledge that you have read this Privacy Policy, and agree to be bound by it. If you do not agree to any of the terms contained in this Privacy Policy, your remedy is not to use the Site.

This Privacy Policy does not apply to information collected by third parties, including via websites, applications, or other content that may be accessible from or linked to this Site. STEPHEN JOSEPH IS NOT RESPONSIBLE FOR THE CONTENT OR PRIVACY PRACTICES ON ANY NON-STEPHEN JOSEPH SITE TO WHICH THIS SITE LINKS. There may be links on our website to the web sites of others. When you click onto one of these links, you are leaving Stephen Joseph’s website and accessing another party's website. These other web sites are not under Stephen Joseph’s control and may collect personal information from you. Our Privacy Policy does not address the information, privacy and security practices or policies of any other website. For more information, please read our Terms of Use.

Personal Information Collected

In order to provide you with a friendly, customized, and efficient experience, we collect personal information of several types from our customers. Please note that our site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Information you provide us:

We receive and store any information you enter on the Site or provide to us in any other way. You may be asked to provide us information about you when you create an account or registry, write a review or comment, ask a question, register to receive Stephen Joseph emails, participate in contests, sweepstakes or promotions or make a product purchase. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of the features of the Stephen Joseph Site.

Stephen Joseph uses the information you provide to us in order to improve the quality of the Site and Services, in certain instances, provide you with customized content according to your preferences, fulfill your requests for Stephen Joseph’s products or services, and send you information about Stephen Joseph and its products and services.

To provide you with the best possible information and service, we may combine information you give us online with information from our stores. We may also combine information with publicly available information we obtain. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you and for other promotional purposes.

At your election you may choose to stop receiving future electronic communications from Stephen Joseph and/or Stephen Joseph Partners by calling our Customer Service Department at 806-791-2877.

At your election you may choose to stop receiving future mailed communications, including catalogs, event announcements or other offers from Stephen Joseph and/or our partners by calling our Customer Service Department at 806-791-2877.

Cookies & Other Technology

Like many sites, our Site employs cookies and web beacons to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

(a) Cookies are pieces of information that a website transfers to your computer's hard disk to enable saving of your Site preferences, and other record-keeping purposes. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. We do not combine personal information you provide to us with information collected through cookies. Most web browsers can be set to refuse cookies, although this may cause certain features of our Site or Service to cease functioning properly. The "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. Please note, however, that if do not cookies, you will not be able to take advantage of some of our attractive features.

(b) Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.

(c) We may use certain third-party companies to help us tailor site content to users. These companies may employ cookies and web beacons to help us deliver an optimized user experience on the Site. Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us. These companies are usually prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Stephen Joseph. For example, when you submit a "product review" to the Site, your information will be received and managed by an independent contractor that organizes the reviews and manages that element of our Site. Before you submit a review, you should review the "Terms of Use" and "Standards for PRIVACY POLICY | UPDATED MAY 1, 2024 Reviews" that are linked on our Site so that you can understand the terms and conditions for acceptance and use of your information.

(d) Log Files. When you visit the Site, web servers collect information "traffic data" (such as, for example, time and date, the address of the website from which you entered the Site) about your visit, which is stored as anonymous, aggregate data. Collecting such data may entail the use of IP addresses or other numeric codes used to identify a computer. Stephen Joseph uses "traffic data" to help diagnose problems with its server, analyze trends and administer the Site. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve the Service. Stephen Joseph may also use your IP address to help diagnose problems with its server. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the Site.

Product Reviews

You may choose to submit a product review. If you wish to post a review, we will ask you to login with your username and password (or if it is your first review, to create a username and password. When you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We strongly encourage you not to post or share any personally identifiable information such as your email address, phone number or address as it may pose safety concerns or otherwise violate our Terms & Conditions.

Sharing of Information

We do not share, sell or trade with third parties your Personal Information gathered online or via mobile, such as email addresses or mobile phone numbers, Personal Information collected as part of an online survey or other specific details about you, except with your consent or as described in this Privacy Policy. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information.

The Personal Information and Aggregate Information we collect may be shared with reputable third- party organizations to contact consumers for marketing and promotional purposes. Third party contacts to our customers may be initiated only by postal mail. We may divulge Personal Information if such action is required for Stephen Joseph, Inc or any of our service providers or consultants to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or any valid administrative request from a law enforcement agency. In addition, we may divulge Personal Information if we or any of our service providers or consultants believes that such disclosure is necessary to address any unlawful acts or acts that may endanger the health or safety of another customer or of the general public.

Security

Our Site incorporates physical, electronic, and administrative procedures to safeguard the PRIVACY POLICY | UPDATED MAY 1, 2024 confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions we process. We use SSL encryption to protect your personal information online. Information collected by Stephen Joseph is stored in secure operating environments that are not made generally available to the public. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Stephen Joseph cannot ensure the security of any information you provide, and you do so at your own risk. Once Stephen Joseph receives your transmission, we will make reasonable efforts and comply with industry practices to ensure its security on its systems.

Third Party Sites

The Stephen Joseph Site may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Stephen Joseph’s control. The privacy and security practices of websites linked to or from the Site are not covered by this Privacy Statement, and Stephen Joseph is not responsible for the privacy or security practices or the content of such websites.

Changes

Stephen Joseph reserves the right to change or update this Privacy Statement at any time by posting a notice at the Site. Information collected by the Service is subject to the Privacy Statement in effect at the time of use. Last updated MAY 1, 2024.

 

 

 

We respect your privacy!

Stephen Joseph Gifts / Karma Gifts will not sell your personal information to any third party.

Any and all information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned unless required by law. Stephen Joseph Gifts / Karma Gifts uses the information we collect for our own marketing purposes. We send occasional e-mail updates with information about new products & promotions.

TERMS AND CONDITIONS

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Prices

All prices listed on this website are listed in U.S. dollars. Prices may change at any time without notice. You must maintain our regular retail price: (wholesale price x 100% markup) as published in our most current catalog.

 

Domestic Accounts

A Stephen Joseph Gifts / Karma Gifts application must be completed for all accounts requesting terms. If credit is approved, terms are net 30 days from date of invoice. No discount is offered for early payment.

All new accounts are required to have:

- credit application

- the billing address of the company

- an email address for invoices

- contact information for the Chief Financial Officer

- contact information for Accounts Payable

- a resale certificate

 

International Accounts

Stephen Joseph Gifts / Karma Gifts does not offer terms on International orders. International orders are defined as shipments outside the 50 U.S. states.

Process to Grant Terms

Stephen Joseph Gifts / Karma Gifts utilizes Dun & Bradstreet to obtain credit scores for Companies applying for terms. Dun & Bradstreet provides access to business credit information on credit-active businesses in the United States securely. Credit scores below 20% (out of 100%) are not granted terms.

 

Minimum Order Requirements and Product Requirements

The minimum opening order requirement for new accounts is $350 net (wholesale cost of goods ordered). The minimum reorder requirement is $250 net (wholesale cost of goods ordered).

All products must be ordered in minimum quantities, where listed. All orders will be rounded to the nearest minimum quantity. Please account for this when placing your order, otherwise there may be a delay in processing your order.

Any Stephen Joseph, Inc. products a retailer advertises or lists on a website must be held in the retailer’s inventory. This applies to in store as well. Pre-selling is not allowed, as we cannot guarantee the availability of any item(s). 

 

 

Payment Terms

Stephen Joseph Gifts accepts checks and credit cards, including Visa, MasterCard, and American Express as payment for goods. Full payment will be taken out at time of purchase.

Opening orders are required to be paid via credit card or check prior to shipping goods. Terms are granted after initial order is paid in full if all required credit information is obtained. Please note that payments toward a term balance made by credit card will incur a 3% service charge. Term payments made by check or wire transfer will not incur a fee. The first order for all new accounts must be paid in full otherwise no other orders will be released for shipment.

Please send check payments to: 

Stephen Joseph Gifts

4302 Ironton Ave.

Lubbock, TX 79407

 

Shipping Terms

All shipped orders are F.O.B. our Distribution Center in Lubbock, TX, USA.

 

Freight Policy

Freight charges are added to the invoice, unless otherwise agreed in advance. Product is shipped using a carrier of our choice unless otherwise agreed in advance.
 
Floor display fixtures & furniture items are excluded from freight specials.

 

Backorders

Backorders shipping within 3 months of the original order date will ship as the majority of backordered product becomes available. Freight charges on backorders will mirror the original order freight method. Backorders below $100.00 or older than 90 days are automatically canceled unless customer specifies otherwise.

 

Returns

All returns will incur a 15% restocking fee, unless repackaging and retagging is required, that fee will be 25%. Items must be unused and in original condition with tags and labels attached.

If you are returning items for exchange or refund, please note that all shipping charges will be the responsibility of the customer (this is you). All shipping charges are non-refundable, unless the return / exchange is due to an error by Stephen Joseph Gifts / Karma Gifts.

To return an item(s) for refund or exchange, please click here to download the Product Return or Exchange form. This form must be completed & included in the box with the returned merchandise. We tried to make it as easy as possible, but feel free to call us with any questions, concerns, suggestions or general encouragement.

If you received a damaged item, please contact us immediately at help@stephenjosephinc.com or call our dedicated customer service team at 1-800-725-4807 (M-F, 8am-5pm CST). This includes defective merchandise or items damaged during shipping.

To create a fair market for all those selling Stephen Joseph, Inc. products, both on and offline, we require all retailers to sign and adhere to the following requirements in our Retailer Agreement. Stephen Joseph, Inc. brands and products include Stephen Joseph Gifts, Karma Gifts, and Julie + Joe.

Section One: General Retail Requirements (applies to all retailers)

• There is a minimum initial order of $350 and a minimum of $250 for reorders.

• All Stephen Joseph, Inc. products listed on a retailer’s site or online store must be clearly marked under the corresponding Stephen Joseph, Inc. brand name. The Stephen Joseph, Inc. brands (name, image, or logo) must be used only in conjunction with Stephen Joseph, Inc. product.

• All images that will be used (online or print) must be downloaded from www.sjfiles.com for each brand. All custom images, photographs, and artwork must be provided to and approved by Stephen Joseph, Inc. prior to being published. Additionally, you agree to give all intellectual property rights to Stephen Joseph, Inc. on all custom images, photographs, or artwork associated with Stephen Joseph, Inc. products.

• Stephen Joseph, Inc. prohibits the use of price monitoring software in relation to any of our products. All products must be listed in USD, and no product may be listed in an auction format or have a minimum reserve value. All products must be listed at or above minimum advertised pricing (MAP)which is set at double the standard wholesale value on all products. Products may only be listed below MAP after the product has been discontinued and no longer available in the current Stephen Joseph, Inc. catalogs. All discounts or mark-downs on current catalog items must be approved by Stephen Joseph, Inc. before being published.

• Any Stephen Joseph, Inc. products a retailer advertises or lists on a website as “available” must beheld in the retailer’s inventory.

Section Two: Retailer Website-Only Requirements (sites your own/operate)

• Retailers that are approved as a “Online Retailer Only” for Stephen Joseph, Inc. products may not list product on ANY third-party site.

• All Stephen Joseph, Inc. products sold on a retailer’s website/storefront must have an index page(s)where all Stephen Joseph, Inc. products are listed together. A link to the main index page must be provided within thirty (30) days of initial product listing on a retailers site.

Section Three: Third Party Website Retail Requirements (program is closed)

• Stephen Joseph, Inc. is no longer creating new third-party seller (3P) accounts. We will evaluate and consider top performing online retailers. If you would like to be placed in consideration for this program, please contact our eCommerce Manager with your request.

• Retailers given approval to sell Stephen Joseph, Inc. product on third party websites may sell on any site they own/operate as well as approved third party sites. If retailers elect to sell on a site they own/operate they must adhere to section two, point two.

 

I and my company agree to these requirements, and understand Stephen Joseph, Inc. reserves the right to terminate (without notice) any account in violation of this agreement. I understand that violation of this agreement, will also result in Stephen Joseph, Inc. not accepting returns on previously purchased products for any reason. If my account is terminated, I understand any items I have sold and that are returned, for any reason, should be replaced from my remaining inventory or a refund issued to the customer. I understand that if my account is suspended or terminated all active orders (if any) will not be fulfilled.