All unused items, purchased from karmagifts.com may be returned within 30 days of receipt for exchange or refund equal to your original order total. Items must be unused and in original condition with tags and labels attached.
If you are returning items for exchange or refund, please note that all shipping charges will be the responsibility of the customer (this is you). All shipping charges are non-refundable, unless the return / exchange is due to an error by Karma Gifts (that's us). To return an item(s) for refund or exchange, please click here to download the Product Return or Exchange form. This form must be completed & included in the box with the returned merchandise. We tried to make it as easy as possible, but feel free to call us with any questions, concerns, suggestions or general encouragement.
If you received a damaged item, please contact us immediately at firstname.lastname@example.org or call our customer service team at 1-800-725-4807 (M-F, 8am-5pm CST). This includes defective merchandise, or items damaged during shipping.